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Privacy Policy

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1. Who we are

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This Privacy Policy explains how EzBroTutoring (“we”, “us”, “our”) collects, uses and protects personal information in connection with our tutoring services and our website.

We are based in Victoria, Australia and provide online and in-person maths tutoring for students in Years 7–12.

If you have any questions about this policy, you can contact us at 0468656777.

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2. What this policy covers

This policy applies to:

  • Visitors to our website

  • Parents/guardians who enquire or book tutoring

  • Students who receive tutoring from EzBroTutoring

It covers how we handle personal information that we collect:

  • Through our website (including contact/booking forms)

  • Through email, messages, or phone calls

  • During tutoring sessions

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3. Personal information we collect

We may collect the following types of information:

3.1 Contact & identity details

  • Student name

  • Parent/guardian name

  • Email address

  • Phone number

  • Suburb/area (if relevant for in-person sessions)

3.2 Education details

  • School year level (e.g. Year 8, Year 12)

  • Subjects being studied (e.g. General Maths, Maths Methods, etc.)

  • Information about strengths, weaknesses or goals in maths

  • Exam dates or key assessment dates (if shared with us)

3.3 Booking & payment information

  • Session times and dates

  • History of past sessions

  • Payment status and basic billing records (e.g. that a session was paid)

Note: Payments may be processed by third-party services (for example, Wix, Stripe or similar). We do not store full card details on our own systems.

3.4 Website usage data

When you use our website, certain information may be collected automatically, such as:

  • IP address

  • Device type and browser type

  • Pages visited and time spent on the site

This is typically collected using cookies or similar technologies (see Section 7).

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4. How we use personal information

We use personal information for the following purposes:

  • To respond to enquiries and questions

  • To schedule, manage and deliver tutoring sessions

  • To tailor sessions to the student’s needs and goals

  • To send booking confirmations, reminders or updates

  • To manage payments and basic accounting records

  • To improve our services and website experience

  • To comply with legal obligations, if required

We do not sell personal information to third parties.

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5. Working with children & minors

Many of our students are under 18. We treat their information with particular care.

  • We generally expect that parents/guardians make or approve bookings.

  • We may communicate primarily with parents/guardians regarding payments and long-term planning.

  • Basic notes about a student’s progress, struggles and goals may be recorded solely for the purpose of improving their tutoring experience.

If you are a parent/guardian and have any concerns about how your child’s information is handled, you can contact us at any time.

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6. Sharing your information

We may share personal information in limited situations:

6.1 Service providers

We may use third-party services to help run the business, for example:

  • Website hosting and booking platform (e.g. Wix)

  • Email and communication tools

  • Payment processing (e.g. Stripe or similar)

These providers may process personal information on our behalf in order to provide their services. We aim to work only with reputable providers that take privacy and security seriously.

6.2 Legal requirements

We may disclose information if we reasonably believe it is necessary to:

  • Comply with a law, regulation or legal process

  • Respond to a lawful request from a government or regulatory authority

  • Protect the rights, property or safety of EzBroTutoring, our students, or others

We do not share personal information with third parties for marketing purposes.

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7. Cookies and website tracking

Our website may use cookies or similar technologies to:

  • Remember preferences (e.g. site language or basic settings)

  • Understand how visitors use the site

  • Improve layout, navigation and user experience

You can usually control cookies through your browser settings, including blocking or deleting them. However, some parts of the site may not function properly if cookies are disabled.

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8. How we store and protect personal information

We take reasonable steps to protect personal information from:

  • Misuse, interference and loss

  • Unauthorised access, modification or disclosure

This may include:

  • Using password-protected devices and accounts

  • Restricting access to personal information to those who need it

  • Using reputable third-party platforms with security measures in place

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We keep personal information only for as long as it is reasonably required for:

  • Providing tutoring services

  • Business and accounting purposes

  • Legal or regulatory obligations​​​​​​​​​​

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9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services

  • Operational needs

  • Legal or regulatory requirements

When we make changes, we will update the “Last updated” date at the top of this page. The updated policy will apply from the date it is posted.

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10. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or how your information is handled, you can contact:

EzBroTutoring
Number: 0468656777

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